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December 28, 2021
3750 Market Street, Philadelphia, PA
Job Type



NBME is recruiting for a Director, Disability Services that will lead a team of Disability Analysts and Specialists and assure the accurate and timely professional review of clinical documentation supporting requests for test accommodations. This position will further be responsible for leading the ongoing innovations related to the provision and/or delivery of accommodations and services to examinees taking USMLE and Health Profession Services (client) examinations.

Diversity, Equity, and Inclusion Statement

At NBME ®, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community, and the broader medical education landscape.


  • Visionary & Strategic Thinker: can envision and create a better future
  • Change Management & Agility: ability to affect organizational change, with others, in the right way
  • Cultural Competence and DEI: respect, understand and appreciate cultural differences and the value of diversity, equity, and inclusion; bring insights to inspire and engage people in solving complex problems; high emotional intelligence
  • Stakeholder Management: proactively create and maintain strategic relationships
  • Collaborative: creates an effective team environment often in a virtual setting; ability to build and maintain trust and respect


  • Serve as ultimate NBME decision-maker for examinee requests for test accommodations for the United States Medical Licensing Exam (USMLE) and other examinations for which NBME is responsible for handling accommodation requests.
  • Articulate policies and procedures regarding USMLE test administration for examinees with disabilities.
  • Lead department and oversee recruiting, supervising, training, and mentoring of Disability Services staff; oversee development and management of departmental budget; and oversee disability consultant processes.
  • Hire, train, supervise, and coach Disability Assessment Analysts to effectively and efficiently manage caseloads and carry out all duties and responsibilities for reviewing accommodation requests and making data-based decisions. Ensure timely audit, review, and decision-making processes.
  • Ensure that staff positively and effectively interfaces with examinees, medical school personnel, professional evaluators, and others in order to maximize examinee satisfaction and minimize risk.
  • Serve as liaison between NBME and national and international disability and testing organizations, medical schools, ECFMG, FSMB, state medical boards, specialty boards and other medical and educational organizations.
  • Monitor and utilize current developments in research and best practices in disability assessment and accommodations within the context of higher education and professional licensure examinations.


  • Assure efficient, courteous, economical, and prompt handling and resolution of examinee requests for test accommodations.
  • Deliver appropriate and cost-effective test accommodations without compromising exam integrity.
  • Ensure information for websites and knowledge bases is current and accurate.
  • Represent NBME with outside organizations; provide leadership in assessment and medical education and licensure communities through presentations at professional meetings and contributions to professional literature.
  • Ensure accurate and confidential data-based record keeping of disability requests.
  • Develop operational procedures, policies, and standards for documentation review; implement quality control procedures for efficient and timely processing and delivery of test accommodations.
  • Develop customer service surveys and operational metrics. Monitor and analyze data to inform process improvements and ensure unit quality and customer service standards are consistently met or exceeded.
  • Monitor vendor's customer service performance and implementation of approved test accommodations; collaborate with vendor to maintain or improve customer service. Manage and resolve escalated issues.
  • Provide subject matter expertise for escalated issues; track and resolve escalated/outstanding issues in collaboration with internal and/or external resources.
  • Partner with in-house and outside legal counsel on disability issues, complying with regulatory requirements and managing litigation.


Skills and Abilities

  • Specialized knowledge of best practices in assessment and accommodation of physical and mental impairments including disorders of cognition, learning, attention, behavior, emotion, sensory perception (vision/hearing/tactile), communication, and mobility.
  • Specialized knowledge of professional disability documentation requirements and practices.
  • Understanding of legal and regulatory requirements and compliance practices and procedures.
  • Superior written and oral communication skills.


  • A minimum of 5 years of applicable experience
  • Advanced knowledge and experience using psycho-educational, psychological, or neuropsychological assessment instruments.
  • Advanced knowledge and experience using current diagnostic criteria for cognitive disorders, specific learning disorder, attention disorders, other psychiatric disorders including anxiety and depressive disorders.


  • Masters or Doctoral degree (Ph.D., M.D., J.D, Ed.D)

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match; Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

COVID-19 Considerations:

Effective January 2022, being fully vaccinated against COVID-19 will be a condition of employment, subject to potential reasonable accommodations for legitimate medical or religious reasons which prevent such vaccination. Applicants who have received a conditional offer of employment will be requested to provide information about their COVID-19 vaccination status.

NBME is an equal opportunity employer as defined by the EEOC.

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