The Chamber brings area businesses and civic leaders together to promote growth and create opportunity in our region. We support our members with practical, inspiring programs, resources, and events. All that we do serves one clear, bold goal: to make Greater Philadelphia a great place for good business.
The Member Engagement Manager will serve as the lead coordinator and point of contact for the Middle Market Action Team, manage assigned members’ Chamber experience by designing and implementing high-touch engagement plans, and will oversee 1-2 Member Engagement staff members.
Essential Duties & Responsibilities
• Manage assigned members’ Chamber experience by designing and implementing high-touch engagement plans. Engagement plans will address individual member’s needs and identify beneficial engagement opportunities, including a strategic plan for member event attendance. Interact with members regularly via phone, email, and face-to-face meetings. Manage member relationships proactively and respond timely to inquiries to ensure a high level of member satisfaction and retention.
• Serve as the lead coordinator and point of contact for the Middle Market Action Team (MMAT). This includes MMAT member engagement and retention, database management, maintaining frequent communications to MMAT members, co-owning revenue for MMAT related events including ticket sales and sponsorship.
o Manage various ongoing projects associated with the work of the action team and its goals.
o Run high-level internal cross-functional team and external groups of stakeholders participating in MMAT with a focus on middle market product and service development ideas.
o Support integration of middle market and growth-oriented small business themes into Chamber programs, working with Programs & Events and Member Engagement colleagues.
o Manage consultant and external partners relationships as needed, such as National Center for the Middle Market relationship and others as they arise.
o Develop content/agendas for meetings, draft meeting notes, send meeting notifications and track attendance, support and brief volunteer leaders for their meeting participation.
o Coordinate the execution of all MMAT meetings and gatherings (virtually and in person). This includes working group meetings, Steering Committee meetings, full action team gatherings.
o Continually develop opportunities for involvement and engagement for MMAT members.
o Draft quarterly update communications, letters and other correspondence as needed and identify and share content with the Marketing & Creative Services team for social media, website and newsletters.
• Oversee 1-2 Member Engagement staff.
o Train staff on day-to-day operations of Member Engagement. Serve as staff’s main point of contact for questions and concerns. Provide career / performance development support.
o Assist with staff’s member meetings / member needs as appropriate.
Bachelor’s degree with a minimum of five (5) years of experience in account management, fundraising, client relations, or a related field.
Strong interpersonal and communication skills (verbal and written).
Ability to deal effectively and tactfully with a wide variety of individuals - including CEOs and other high-level executives from member companies - in person, on the telephone, and in writing.
Knowledge of the Greater Philadelphia region and business community and experience interacting with this market.
Ability to manage multiple projects and prioritize responsibilities.
Ability to consistently meet daily, weekly and monthly deadlines.
Strategic thinker with creativity and innovation.
Experience supervising staff.
A self-starter who is able to work both independently and as part of a team.
Proficiencies in Windows, MS Office - including Outlook, Word and Excel.
The Chamber provides all the benefits of working for a mid-size business combined with the values and mission focus of a nonprofit. As part of a leading organization in the region’s business community, team members have access to a wide array of resources, connections, and opportunities throughout their career with the Chamber. With 50+ employees, the Chamber is right-sized for new team members to have the support of their talented colleagues, opportunities to lead, and room for personal and professional growth. The Chamber offers its employees a dynamic, fast-paced environment with competitive salaries and an excellent benefits package. Learn more about Chamber culture and benefits.
The Chamber is currently working 100% remotely. Once we re-enter our offices, the Member Engagement Manager will work in a typical office environment. On a standard work day, the majority of time is spent sitting at a desk, using the computer and speaking on the phone. However, at times, this role will be required to attend Chamber events or related outside meetings/events on behalf of the Chamber. These meetings/events may take place outside of regular business hours and outside of center city Philadelphia.
Qualified candidates should submit a cover letter and resume with their application.
Apply to: http://chmbr.biz/wmgeudlnun
The Chamber of Commerce for Greater Philadelphia is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds.