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Philadelphia Health Management Corp
December 13, 2021
Centre Square East, 1500 Market Street, Philadelphia, PA
Job Type


Job Category: Program Manager
Requisition Number: PROGR004060
  • Full-Time
  • Locations

    Showing 1 location
    Philadelphia, PA 19102, USA

Job Details



PHMC is proud to be a leader in public health. PHMC requires that all employees have received the first Covid-19 vaccination dose by the first day of employment. We will offer the Covid-19 vaccination at no cost, via our Health Centers.

HPC’s Program Manager, Community Outreach and Recruitment leads the strategic development and implementation of outreach, engagement and recruitment strategies for reaching HPC’s target communities. The Program Manager will work across the organization to ensure coordination of efforts and appropriate promotion of services.

Primary responsibilities include:

  • Establishing effective and coordinated strategies for client recruitment across HPC programs;
  • Development and implementation of a coordinated strategy of outreach activities
  • Managing HPC’s websites and social media accounts in an integrated manner;
  • Supporting the development of print media, marketing, and graphic design in collaboration with PHMC Communications;
  • Cultivating and managing relationships with external partners;
  • Identifying, coordinating, and attending outreach events;
  • Providing direct supervision, training and professional development to outreach/recruitment staff;
  • Collecting data, analyzing it and reporting on outreach/recruitment efforts.


Program Management

  • Under the direction of HPC leadership, create and implement strategic communication plans to support HPC’s marketing, outreach, and recruitment efforts
  • Manage an optimized marketing distribution strategy for focused marketing to multiple domains, including management and curation of email distribution lists
  • Create and implement a metrics-driven communications strategy using Sprout Social, Google Analytics, Google Webmaster Tools, and other digital media data.
    • Maintain and track outreach data, including dates and types of events, number of individuals reached through group or one-on-one communication, and referrals made.
  • Understand principal service offerings for each of the departments, and work across the organization to identify community outreach and engagement needs and opportunities to support program growth.
  • Lead the development and implementation of strategies to support targeted, culturally-responsive outreach and engagement of community members for participation in HPC programs and services.
    • Where appropriate, identify and recruit community members for advisory group participation and other roles to facilitate targeted, culturally-responsive, and respectful bi-directional engagement of communities served through programming.
  • Facilitate partnership development to support strong service network for communities we serve.
  • Manage and refine website content
  • Establish and maintain linkages with community-based, social service, education and legal service agencies.
  • Apply theoretical models, evidence, and knowledge of principles and practices of population/community health, health disparities and chronic diseases in outreach and recruitment efforts for programs and services.
  • Edit and format all print and digital media (handouts, promotions, brochures, signs) to adhere to branding guidelines and to ensure materials are culturally appropriate for diverse populations, especially for those with limited reading and English skills.
  • Support the development of audio-visual work, webinars, and PowerPoint presentations as needed.
  • Maintain the highest level of confidentiality to ensure trust among consumers and PHMC/HPC.
  • Actively participates in HPC management team meetings.
  • Participate in internal and external stakeholder meetings as required.
  • Develop training programs and materials for project staff and volunteers.
  • Conduct community outreach and education as needed.


  • Support staff in defining priorities, deadlines, and resolving any program challenges.
  • Assist with program hiring and oversee training and orientation of new program staff.
  • Assist with publicizing program and program outcomes, including abstracts, posters, and presentations.
  • Provide mentoring to staff to foster professional and personal growth.
  • Write and conduct annual staff performance management reviews in a timely manner.
  • Communicate formally on a weekly basis with Executive Director.
  • Train staff on best practices for social media, public speaking, PowerPoint presentations, and other communications.
  • Assist staff in use of program materials, written forms, assessments, referral forms, and other written documentation.
  • Provide support to staff when new approaches to improve program delivery, content, and/or evaluation are implemented.
  • Enforce organizational policies and procedures.


  • Excellent written, oral, and visual communications skills
  • Excellent copy editing/proof reading skills and knowledge of AP Style
  • Manage staff and work effectively in a team environment
  • Knowledge of Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Expertise with Adobe Creative Cloud (InDesign, Photoshop, Illustrator)
  • Solid experience with social media (Facebook, Twitter, LinkedIn, Instagram, Sprout Social)
  • Ability to work outside “normal business hours”; evenings and weekends are required.
  • Knowledge of health and social service agencies and resources in the Greater Philadelphia region
  • Excellent organizational skills, multi-tasking, attention to detail and ability to handle multiple projects at one time with successful results
  • Ability and willingness to take initiative and advocate for client and community strengths and needs
  • Willingness to travel throughout Philadelphia.
  • Preferred bilingual Spanish and English.

Education Requirement:

  • Bachelor’s degree in public health, social work, or related field; Master’s preferred.


  • Three to five years of professional work experience required. A Master’s degree may be substituted for two years of experience.
  • Successful writing, communications, website/social media content management, and project management experience required
  • Experience with graphic design preferred.
  • Experience in data collection/entry and evaluation monitoring
  • Experience with grant writing for community health or related field
  • Experience working with diverse populations and low-income individuals

Schedule and Hours:

  • Monday through Friday, 8:30 am - 5:00 pm, flexibility needed for some evenings and weekends.


  • Grade:  19




   Bachelors or better.


    Masters or better.

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